When you and your team are leading big change, there are inevitably going to be complexity, ambiguity and stresses. And in all organisations, it is standard for people to face a constant stream of performance reviews, critiques, 360s and more.
Unfortunately these can all too easily undermine people’s confidence, energy and relationships. We have found that the most inspiring leaders – those who engender loyalty, creativity and sustained success – instinctively seek to balance these forces.
There are several ways in which they do this but one that stands out is what we call “creating an ERA culture” – an atmosphere characterised by high levels of Encouragement, Recognition and Appreciation.